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Helpdesk Engineer Job Description

An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. If the best universities for help desk engineers are out of your price range, check out these affordable schools.

This article serves as your guide to launching a successful career as a Helpdesk Engineer, with a focus on the best certifications, studying materials, and resources to help you excel. Information engineers earn the highest salary when working in the technology industry, where they receive https://remotemode.net/ an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support.

Leverage Resources and Networking

Master the Help desk position by working smarter and boost your career opportunities… Get the skills you need to pursue an entry-level position as an IT help desk technician… The most common colleges for help desk engineers are the University of Phoenix and the University of Phoenix.

  • Information engineers typically earn higher educational levels compared to help desk engineers.
  • Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps.
  • Help desk technicians belong to the occupational field of computer support specialists.
  • If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need.
  • This practice can help you discover in-demand skills employers are currently interested in.

Yes, a help desk technician is a rewarding career with growth opportunities, allowing you to develop IT skills and transition into more specialized roles. Relevant experience, certifications, and skills can be enough to secure a position in this field. Utilize available resources, such as online courses, study guides, and practice exams, to enhance your knowledge. Network with https://remotemode.net/become-a-help-desk-engineer/ professionals in the industry to learn about job opportunities and stay updated on industry trends. CompTIA A+ is a widely recognized certification that validates your understanding of core IT concepts, including hardware, software, networking, and troubleshooting. This certification is perfect for beginners and serves as a stepping stone for more advanced certifications.

How to become a help desk technician in 3 steps

In general, desk support technicians achieve similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same. IT support focuses on providing technical assistance for complex product issues.

become a help desk engineer

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